System Operator - Job Description (Sample)

Job Summary

Responsible for the more complex directed single and three-phase switching and customer restoration efforts. Works independently with minimal guidance using knowledge of the (Company) Permit and Tag process, T&D Operating Instructions, and departmental guidelines. May provide guidance and direction to other (Company) employees to support production of high quality, timely and cost-effective restoration of electrical service.


  • Evaluates and controls the status of all (Company) Electric Utilities transmission, distribution, and substation equipment. Properly documents maintenance and emergent work activities, as well as system problems. Reports any major system problems or customer interruptions as appropriate.
  • Prepares more complex directed single and three-phase switching and tagging activities in support of maintenance or restorative services. Ensure familiarity with all jobs currently in progress to ensure safe work conditions for field crews and the public.
  • Prepares and analyzes load transfers on both the distribution and the transmission systems to prevent overload damage to
  • (Company) EU facilities and to restore customer load in the minimum time possible.
  • Enhances the accuracy of operational tools through the on-going revision of primary operating maps, static map boards, computer models, and Operating Instructions.
  • Execute Emergency Load Control Procedures to maintain system integrity under emergency conditions up to and including the shedding of firm load, independent of management direction.
  • Directs certain activities of Distribution Operations, Relay Test, and other departments, utilizing 3-part communications to effectively and clearly communicate planned work steps and ensure full understanding of orders issued.
  • Provides functional advice or training to less-experienced System Operators or System Dispatchers. Acts as a resource for colleagues with less experience. May direct the work of other staff members.
  • Increases and applies knowledge of the (Company) Permit and Tag process to plan work activities to minimize customer and equipment outage time and maximize employee safety.
  • Required to do shift work and to work overtime.
  • Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
  • May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may
  • necessitate the need to work after-hours, outside of your normal schedule.


  • High School Diploma or Equivalent GED
  • Minimum of three years in a skilled field electrical or line crew position
  • Experience in the application and use of an energy control process
  • Demonstrated ability to organize and analyze data and apply sound reasoning and judgment in developing appropriate solutions to operation of the system under normal and emergency conditions
  • Ability and initiative to organize and direct a number of concurrent activities, under extreme pressure
  • A high degree of personal discipline and respect for preparing accurate data, permits, switching orders, and other reports
  • Ability to work independently, without supervision, and as a member of a group
  • Experience in the theory and application of basic electrical principles
  • Must be willing to do shift work and work overtime
  • Pre-employment testing is required: PSP psychological testing
  • Successful completion of the formal System Operator Training School and "on-the-job" Training programs is required
  • Basic Computer Skills

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